Both activities can now be completed by clients themselves via the Call Centre (IVR), ATMs or statement printing kiosks, thereby eliminating the wait for a physically printed PIN to be sent to clients by post or be collected from the branch.
Customers can go to their nearest Bank Muscat or Meethaq ATM or Bank Muscat statement-printing kiosk to produce or reset the PIN. After inserting their credit, debit or prepaid card, they must select the ‘Set PIN’ / ‘Re-set PIN’ alternative and adhere to the directions on the ATM or kiosk screen. A a single-time passcode (OTP) will be sent to their mobile quantity (registered with the bank) to authenticate the transaction. The consumer will then be needed to pick a 4 digit quantity as the new PIN.
A consumer can also produce or reset their card PIN by calling the Call Centre on 24795555 from the mobile quantity registered with the bank and picking the ‘Create PIN’ or ‘Reset’ alternative in the Interactive Voice Response (IVR) method. The consumer will very first require to enter the card particulars following which they will obtain an OTP on her/his registered mobile quantity which has to be also entered into the IVR. Once the OTP is authenticated, the IVR will request the consumer to set a new 4 digit PIN. The IVR method will offer a confirmation when the new PIN has been effectively produced.
Amjad Iqbal al Lawati, AGM – Cards & eBanking, Bank Muscat, mentioned, “Bank Muscat has once again ensured that it responds to customer requirements in a proactive manner. By automating the process of PIN creation using IVR, ATMs and statement-printing kiosks, we have put the power of cutting-edge technology in the hands of our customers to facilitate their transactions in a smooth and secure manner at their convenience.”
For Bank Muscat, distinguished consumer service has usually been and remains paramount. The commitment to clients is the important to attaining strategic objectives, thereby establishing sustainable, extended-term enterprise relationships in communities exactly where the bank operates. With the widest attain and the biggest network of branches spread across the sultanate, Bank Muscat meets the expectations of clients.
Information Source: Muscat Daily