These considerable enhancements are just 1 way in which the bank is focusing its efforts to boost service turn-about-instances in-line with the demands of contemporary lifestyles and client specifications.
Ahmed al Musalmi, CEO of Bank Sohar, stated, “As part of our endeavour to be the most customer centric bank in Oman and in-line with our comprehensive customer-centric strategy for 2018 themed ‘The Year of You’, Bank Sohar promises prompt turnaround times on the respective applications in-line with various other changes that are streamlining the delivery of our products. The bank’s commercial success is rooted in a customer-centric strategy that believes in quality and convenience as two core components of service delivery. By continually enhancing our delivery, we add value to customers’ banking experience and cement the bank’s position as a market leader committed to innovation.”
Rajeev Arora, DGM and head of Retail Banking at Bank Sohar, stated, “We are committed to all our stakeholders to provide the best in class efficiency and quality of our services in line with the expectations and demands of our valued customers’ modern lifestyle and needs. Streamlining the delivery of products and services by minimising turn-around-times is one example of how the Bank Sohar has enhanced its overall customer experience in ‘The Year of You’. Our strategy, nucleus of our efforts and focus for ensuring that all of our endeavours continue to be built around the needs of the customers. Our recent promise of five minutes to open an account at any branch nationwide is another impactful change we recently introduced, and just one of many, many more to come.”
Customers wishing to encounter excellence in banking might go to any of Bank Sohar’s 31 branches strategically spread across the sultanate. Customers with a busy schedule can advantage from the extended operation hours of the Oman Avenues Mall branch which now covers evenings and weekends to avail of Bank Sohar’s solutions in between 9am and 9.30pm, seven days a week.
Information Source: Muscat Daily