The digital internal social networking tool was launched to additional improve the communication among numerous departments and the branch network. This move aligns with the strategic vision of Alizz Islamic Bank to develop a flourishing function atmosphere that has no silos.
Another objective of this platform is to make certain that every person inside the organisation is usually conscious of the ongoing and new initiatives the bank is undertaking. It is also a vital cog in improvement of turnaround time as this company-driven, client-focused network gives each and every employee the license to ideate. Other than supplying internal social networking options it promotes internal collaboration among other departments and branches across the sultanate.
Murtadha Jawad al Lawati, Marketing and Corporate Communications manager, Alizz Islamic Bank, stated, “Continuing to develop an appealing company atmosphere for our staff is a leading priority for us as an organisation and this platform will aid nurture an optimal and good atmosphere inside the workplace.
“All our initiatives are streamlined to achieve one overall objective which is to offer the best customer experience in Oman. We constantly strive to be a class apart from our competitors and the bank’s core strategic focus has been to deliver an exceptional and quality customer experience through continuous enhancement of our services through state-of-the-art digital technology.”
Lawati added, “We are committed to supplying clients the greatest banking encounter, not only in terms of Islamic banking, but also in the banking sector as a complete, which will additional contribute towards advertising Islamic banking as a superior option to traditional banking.
“Last year, we launched our comprehensive ‘Baader’ employee engagement programme which helped raise morale and raise our customer service levels. The programme includes training of front line staff, an incentive programme with focus on service quality and a business process reengineering exercise which simplifies processes and improves turnaround times.”
Information Source: Muscat Daily