Tuesday, 19 Nov 2019 | 22 Rabi Al Awwal 1441
Passengers cry foul over Oman Air low fare offer

Passengers cry foul more than Oman Air low fare supply

Passengers who booked the flight now have the alternative of acquiring a complete refund on cancellation but continuing with the booking would demand a reissue of ticket with arrears to the tune of about R39,000–R40,000 to be borne by the passenger.

Passengers from India travel to Iran on religious tourism primarily to the cities of Mashhad and Qom. With Oman Air providing very low fares to Tehran from Delhi, a huge quantity of individuals took the supply and booked tickets about January 26, India’s Republic Day. An Oman Air official at its contact centre in India told Muscat Daily that this was simply because of a technical concern.

“The average ticket is priced over R40,000 but the tickets were offered from R4,000 to R7,000. The fares were not correct. So people have the option of getting a full refund on cancellation or pay the fare difference to take the flight.”

Getting enticed by the purported Republic Day supply, Nasser Hussain from Leh, Ladakh, and his two pals booked the ticket for R6,621 on the eve of January 26 to fly to Tehran on February 7. “We couldn’t believe our luck and checked several air ticket booking portals to be sure. All were offering this unbelievable deal and we gladly booked the tickets as it was an opportunity of a lifetime to visit the holy sites in Mashhad and Qom,” he told Muscat Daily more than telephone.

Hussain and his pals then booked a Jet Airways flight from Leh to Delhi and also got a hotel booked for two nights. “After we learnt about this fiasco we had no option but to take a full refund from Oman Air. However, our tickets on Jet Airways were non-refundable and we lost R3,900 each as well as R5,500 each for hotel bookings.”

Hussain added that he and his pals come from middle-revenue backgrounds and do not have the luxury of spending thousands much more on the tickets. Irfan Ali from the state of Gujarat echoed the identical sentiments. Ali stated that it is a large loss for middle-class travellers like him.

“To take Oman Air flight, many people had booked their flight on the Ahmedabad-Delhi-Ahmedabad route, which was non-refundable. About 400 people booked from Gujarat state alone,” he mentioned. Mehdi Raza, an additional passenger, complained that the supply went on for 3 days. “It was advertised as a Republic Day offer and for three days the authorised officials didn’t come to know…it is unbelievable.”

Oman Air didn’t respond to the Muscat Daily query but Indian media reported the airline as stating, “With reference to the inadvertent error reported more than the weekend in bookings on the Delhi-Tehran-Delhi sector, we have taken corrective measures and updated the fares on the web site.

“Additionally, we are reaching out to all our guests and agents who availed this fare and apprised them of the error and have offered them a full refund without cancellation fee or pay the difference of fares for the said date and flight. We sincerely regret inconvenience caused to our valued passengers and partners.”

Information Source: Muscat Daily

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