Muscat Electricity Distribution Company (MEDC) is pushing for additional uptake of ICT technologies by its consumers and make use of its solutions like e-payment and e-billing as effectively go in for prepaid meters to have a bill-free of charge service.
The electrical energy distribution organization, which is accountable for energy distribution and provide across Muscat governorate, stated in its annual report for 2017 that e-billing, which is a function to obtain bills electronically, has been recorded at 20.07 per cent of the consumer base.
The organization managed to minimize payment through manned to electronic channels ending the year with 29 per cent e-payments compared to 15 per cent in January 2017. The organization had also introduced personalised e-bills by means of SMS towards the finish of final year.
MEDC additional stated that the ‘Meter Reading and Bill Delivery’ operating model was changed from single service provider to the introduction of 3 service providers devoted in respective zones in order to diversify and improve concentrate on meter reading in 2017.
“To date, the three service providers have demonstrated high competency and delivered improved performance which is reflected in a high level of accumulated meter reading of 91.8 per cent from the total customer base,” it stated.
The organization added that its prepaid meter service (Sabiq) uptake is on the rise, reaching 10.76 per cent of the total consumer base in 2017. Sabiq enables consumers to have a bill-free of charge service with complete monitoring more than their consumption.
MEDC became the initial electrical energy distribution organization in the sultanate to supply prepaid electrical energy metering solutions to customers in 2014. Sabiq consumers are in a position to physical exercise total manage more than their electrical energy consumption patterns, enabling them to monitor usage on an hourly, every day or month-to-month basis. Customers can recognize gear or devices that can aid them save electrical energy by either switching them off or lowering their usage.
The company’s other revolutionary service of intelligent meters, which aids big industrial, industrial and government consumers to advantage from fairly reduced non-peak tariffs beneath the Cost Reflective Tariffs (CRT) scheme, enables higher worth consumers to rationalise their general energy usage. “This has resulted in high level of accuracy in meter reading and billing which also positively contributed to reduction in losses. MEDC is currently using smart meters for 50 per cent of its revenue calculation, which is a great achievement,” it stated.
The intelligent meters use automated meter reading technologies, making a greater level of interconnectivity, engagement and sustainability with a aim of enhancing the top quality and speed of processing metering information. Furthermore, it operates towards enhancing billing procedure, mitigating losses, lessening query-connected fees and lowering debtor days.
The organization also introduced Thabit billing service at the finish of 2017. It enables consumers to spend fixed quantity every month for their electrical energy bill. The billing quantity is the typical of previous 12 months’ consumption.
Information Source: Muscat Daily