Speaking to Muscat Daily, Omar Faisal al Jahdhami, deputy chairman for customer solutions and industry monitoring in PACP mentioned, “This is a new initiative that we began final month. We want to attain folks who reside in mountains and internal wadis. People residing in these locations might not be conscious of their rights as customers.
“It is difficult to reach them due to lack of road connectivity. So, RAFO helps us reach villages that are located in difficult terrains. Our officials travel by RAFO helicopters to reach citizens residing in these villages to make them aware about their rights.”
Jahdhami mentioned a PACP team not too long ago visited Hoqain and Biladsayt villages in Rustaq in South Batinah. “We made them aware about their rights as consumers and how and where they can file complaints.”
He mentioned they have been produced conscious that complaints can be filed at wali and deputy wali’s offices. “In our visit, we found that people in those areas had no clue about consumer rights. If they buy a product from the market, they should be aware where to file a complaint.”
Jahdhami mentioned PACP aims to attain much more such locations to spread message about customer rights.
“We are using every available forum to make consumers aware about their rights. Consumers can call us on the hotline (80077997 and 80079009), they can complain over our official Twitter account. We have a Tawasul system where consumers and suppliers can come on a single platform to settle their disputes. Our aim is to make dispute redressal system faster. We are working with all suppliers/sellers and asking them to register with us. The initial response has been good. We also have a mobile app for the service.”
Information Source: Muscat Daily