The new method is developed to stick to-up on internally sent orders from all departments and track the time needed for finishing them. With Mirsal, OAB’s executive management will have at their disposal precise figures about the quantity and type of orders exchanged among departments and the time taken to total them. With this info in hand, the bank seeks to minimize the completion time of orders and take however an additional step forward towards providing the really very best client service in the sultanate.
Rashad al Musafir, acting CEO of Oman Arab Bank, mentioned, “Mirsal is yet another step forward in our digital transformation plan we launched for OAB in 2016. It is designed to enhance operations and increase productivity within all departments by creating a competitive environment with high-level criteria of quality and performance. The new system was introduced with the aim of further developing the digital infrastructure within the bank, which in turn ensures that we remain at the forefront of e-banking services both within the sultanate and the region.”
Marwan al Khouli, head of Operations at OAB, mentioned, “With Mirsal, we have the necessary tools and information we require to streamline procedures and requirements right from the very moment the order is sent to the moment it is completed. Our new system clearly displays the current order status, completion percentage, and the department implementing it in addition to speed of completion and total time taken. At OAB, we consider our staff our internal customers and aim to offer them fast and high-quality tools to easily accomplish their objectives; Mirsal is a system that perfectly complements this objective. Its implementation will also in turn have a positive effect on the overall customer service of the bank.”
Mirsal is an initiative launched by the Banking Operations Department to be applied for all OAB departments and offices across the sultanate in order to minimize manual perform, time consumption and information errors. The method will also unifies and streamlines perform procedures across all OAB branches.
The method will offer choice-makers with precise figures on all received orders, their quantity, time of completion and the quantity of perform offered to each and every employee. The supervisor, consequently, will be capable of distributing the perform evenly as effectively as very easily determine productive workers to reward them.
Mirsal also tends to make the executive management of the bank conscious of the perform completed across all departments and the challenges that obstruct perform method. Additionally, it will help in locating options to overcome such obstacles which, in return, will boost productivity and high quality.
Oman Arab Bank is a single of the initial banks to be established in Oman, with a wealthy and proud history. Today, the bank operates a nationwide network of 65 branches and representative offices and 148 ATMs spread across the sultanate. OAB offers the total variety of economic items and solutions.
Information Source: Muscat Daily