The award was presented by Kazuhiro Aizawa, worldwide service head, in the Hitachi 6th Middle East, Africa & CIS Service Conference held at Georgia Second Quarter of 2018.
The conference was attended by representatives of MEA and CIS nations and delegates from Hitachi Factories and the Global Service team from Tokyo, Japan. This Best Service award was won by Genetco amongst all other nations in their offered category following extremely stringent ranking on different overall performance parameters. Genetco scored higher on the different client service points and won the award.
Genetco, in the course of the conference, highlighted the improvement of service activities focusing on ‘continuous process improvement’ and also showcased the greatest practices adopted in the service operations to boost service activities in Oman. Genetco has a single of the greatest service centres and spare components retailer in the nation supported by the state-of-the-art get in touch with centre in the house appliances market.
Genetco has ensured higher-level of client satisfaction by lowering response time and repair turnaround time. The superior top quality of client service operations has resulted in regularly higher development of Hitachi company in the sultanate.
Genetco established in 1971 is a single of the biggest and most diversified trade and engineering organizations in the sultanate carrying the distribution rights of numerous international brands.
Over the final 47 years, it has gained considerable reputation and industry share in Retail and Distribution, HVAC and MEP Projects, Facilities Management and operations of upkeep, Elevators, Cold Rooms, Industrial Kitchens & Laundry and Photo Video & Office Automation.
Information Source: Muscat Daily