Thursday, 15 Apr 2021
Following a range of digital enhancements centred on improving customer service experience, Bank Sohar has become the first bank in Oman to launch the eco-friendly interactive e-statements.

Bank Sohar very first in Oman to launch interactive e-statements

The bank’s retail consumers are the very first to encounter the new interactive e-statements by getting them in their registered emails with the bank, supplying them consolidated overview of accounts on a seamless interface for ease of access to economic information.

Following a productive pilot of the interactive e-statement facility, Bank Sohar launched the special service to its consumers to make certain that they not only obtain useful account associated information in an interactive platform, but also supply them with visuals that would help them in possessing much more handle more than their finances. Other sensible applications centered on spending and items contain a loan calculator and information on lending.

Khalil al Hedaifi, chief retail banking officer at Bank Sohar, mentioned, “Delivering on our promise of customer centricity in the year we named the ‘Year of You’, we at Bank Sohar are on an ongoing quest to add more value to our customers’ experience as we work towards comprehensive excellence as defined by international standards. Following product research and development as well as service enhancements to digitisation and call centre facilities, Bank Sohar has raised the bar on service proficiency and convenience as the first bank in Oman to launch an interactive e-statement. By leveraging technology, we are bringing customers closer to financial data that can help them plan wisely for the future, which is a critical aspect of responsible financial decision-making.”

This very first-of-its-type interactive e-statement delivers an superb eco-friendly option to sending and getting economic month-to-month printed reports, which additional contain graphical representations to boost engagement with small much more than a glance. To avail of this new service, consumers are requested to update their registered e mail address by going to their branches or by means of the contact centre.

Bank Sohar’s digitisation agenda, which includes the launch of the interactive e-statement and the continuous upgrade to current digital channels such as its Internet, mobile and SMS banking channels, falls beneath a bigger campaign to boost service efficiency across all delivery channels in line with the altering modern day lifestyles of consumers. The campaign has currently noticed proactive initiatives such as extended functioning hours on weekday evenings and weekends at Oman Avenues Mall in Muscat and a ‘5 minute promise’ for opening new accounts.

Information Source: Muscat Daily

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