The meeting attended by a huge turnout of clients was aimed at enhancing communication with clients, taking into consideration their feedback and suggestions.
In step with revolutionary client-centric method, Bank Muscat is the very first to launch a committed social media account in the banking sector in Oman for client service. Aimed at enhancing client service by way of social media, the Twitter account is committed to responding to client queries and getting feedback.
The interactive client care Twitter account @bankmuscatcare reflects the newest trends in banking and facilitates actual time communication with clients. The bank utilises the social media account to engage clients by means of surveys, questionnaires and awareness campaigns on the bank’s goods, solutions and activities. The account has a lot more than 7,500 followers with an improve of a lot more than 1,600 followers in the final 3 months.
The meeting incorporated a detailed presentation on the Twitter client service account and how clients can advantage from these solutions. During the interaction, clients have been also briefed by the Customer Service division how they get client queries and feedback and how a specialised team offers with these communications to supply prompt and actual time responses.
Underpinning the bank’s concentrate assigned to the significance of excellence in client service, the bank is focused on producing, sustaining and delivering actual and undiminishing worth in client service by means of the bank’s important element – its competent individuals.
Bank Muscat is at the forefront of client service excellence and strives to continually provide higher high quality client service. The bank deems service excellence aligned with globe class goods and solutions the important to attaining client satisfaction and surpassing client expectation. All Bank Muscat goods and solutions have evolved more than the years in line with particular client needs, fulfilling their economic dreams and aspirations.
Bank Muscat has adopted an revolutionary client care programme to make sure that the banking companion is often obtainable to listen and a lot more importantly respond to client needs in a proactive way, rather than respond only to service-connected incidents. The bank assists clients comprehend its systems in order to facilitate smooth transactions. The bank recognises that the essence of leading notch client service is forming a connection that clients are satisfied to pursue.
Marking a new phase, the bank’s dynamic vision highlights client-centric priorities and enhancing efficiency and productivity. For Bank Muscat, distinguished client service has often been and remains paramount. The new vision is all about sustaining the leadership position of the bank and searching ahead, understanding the trends that will shape the bank’s enterprise in the future and moving swiftly to prepare for what is to come. The concentrate of the vision is to stretch additional the requirements in client service. The commitment to clients is the important to attaining strategic objectives, thereby establishing sustainable, lengthy-term enterprise relationships in communities exactly where the bank operates.
With the widest attain and the biggest network of branches spread across the sultanate, Bank Muscat meets the expectations of clients at the grassroots level. The sophisticated banking expertise stems from the correct mix of conventional and electronic channels. Bank Muscat enjoys an edge in hi-tech goods, notably electronic payment and net-primarily based solutions in tune with the banking needs of a young, tech-savvy generation. The expanding branch network and option digital channels reflect the commitment to stay as the bank of very first selection in all components of the nation, providing banking comfort at the doorstep of clients.
Information Source: Muscat Daily