BTA has not too long ago been awarded the coveted ISO 9001:2015 Quality Management System certification by Bureau Veritas, a worldwide leader in certification services, accredited by UKAS, UK’s National Accreditation Body.
BTA is the initial travel and tourism business in Oman to obtain ISO 9001:2015 certification from Bureau Veritas.
Amal Suhail Bahwan, vice chairperson, Suhail Bahwan Group, accepted the certification from John Rosario, certification manager, Bureau Veritas, Oman, in the presence of Twinkle Chakola, account manager, Bureau Veritas, Oman, Dr Simon Joseph, managing director, Infobiz, consultant to the certification method, Gururaj, basic manager, BTA and his team, in a ceremony held not too long ago at Suhail Bahwan Group’s headquarters in Muscat.
Amal mentioned, “The ISO certification is the most widely accepted and trusted quality management system globally for any business. The certification assures that our customers will continue to receive the very best in quality and service from BTA. We, at Suhail Bahwan Group, ensure that all our hardware, software, operational and management systems conform to international quality standards. I congratulate the entire BTA team for achieving this accomplishment.”
The ISO certification was awarded right after inspecting and testing BTA’s robust travel management program and operations, from consumer enquiry to solution and service delivery on different parameters and specifications. A BTA team led by Soumava Mukherjee, deputy basic manager, has been coached and mentored utilizing orientation, documentation and implementation strategy to preserve the ISO certified requirements.
The certification agencies applauded the efforts of BTA management by setting examples of strategic leadership, empowerment, involvement of individuals and meticulous execution.
Every year, BTA handles much more than a single hundred thousand travellers, every with a various set of needs. BTA has the proper infrastructure, skilled human resource and the proper attitude to deal with every a single of these as person identities, supplying service unmatched anyplace in the area.
The Bahwan Travel Consortium was established more than 4 decades ago, and given that then, it has grown from strength to strength. BTA is proud to be the GSA of airlines such as Thai Airways, Saudia, Biman, Cathay Pacific, Royal Brunei and much more.
BTA has won the prestigious Gold Award a number of occasions from Gulf Air, British Airways, KLM, Emirates, Air India, Thai and Cathay Pacific. Inbound and outbound holidays are also an integral component of the Bahwan Travel Group beneath Bahwan Tourism supplying custom created, tailormade packages suiting the requirement of the finish traveller for a excellent vacation.
Information Source: Muscat Daily