Saturday, 23 Jan 2021
Eighty-one per cent of people interviewed by the Information Technology Authority (ITA) in a recent survey have said that they use one or more of the various eServices provided by different government agencies.

81% use eGov solutions: ITA survey

The survey which was performed from March 1 to 24 focused on measuring the satisfaction of people with the eGovernment solutions of the Ministry of Manpower (MoM), Ministry of Commerce and Industry (MoCI), ROP and the Ministry of Health (MoH). The survey targeted citizens and residents aged among 18 and 59 years.

The eServices of ROP topped the list in terms of use at 71 per cent amongst the surveyed individuals. This was followed by the eServices of MoM at 25 per cent amongst these surveyed. MoCI’s Invest Easy portal customers comprised nine per cent of the sample although seven per cent benefited from the eHealth portal.

The survey was performed by means of interviews with citizens and residents at industrial centres in Muscat, Dhofar, Buraimi, Dakhliyah and North Batinah. It aimed to measure the satisfaction of individuals on the use of government eServices in terms of their availability by means of numerous channels such as smartphone applications and internet sites.

It also assessed the accessibility and usability of government eServices as nicely as satisfaction with the electronic payment procedures.

The outcomes of the survey show that 94 per cent of the respondents had been happy with the availability of eServices of ROP by means of numerous channels such as smartphone applications and the web site, although 90 per cent had been happy with their ease of use.

Seventy-5 per cent had been happy with the availability of help for the user although satisfaction with the ease of payment procedures was 78 per cent amongst these surveyed.

In case of MoM’s eServices, 69 per cent of the respondents accessed by means of the smartphone application and web site, 62 per cent had been happy with the ease of use although 54 per cent had been happy with the ease of payment procedures.

Forty-seven per cent of the total beneficiaries had been also satisfied with the help solutions.

Satisfaction with the availability of solutions on the Invest Easy portal was 72 per cent, although 63 per cent had been happy with the ease of making use of the portal, 63 per cent with the ease of payment procedures, and 50 per cent happy with the help solutions, ITA stated..

On the electronic solutions of MoH, 71 per cent of respondents expressed their satisfaction of accessing by means of various channels (such as smartphone applications, the web site, and so forth.) although 63 per cent expressed their satisfaction with the availability of help solutions.

However, 59 per cent had been happy with the ease of use and 58 per cent with the ease of payment procedures.

 

Survey sample

The ITA survey saw two,101 participants with 84 per cent becoming Omanis although 16 per cent had been residents. Eighty-3 per cent of participants had been males although 17 per cent females.

Sharifa bint Mohammed al Maskari, director, International Relations and Information at ITA, stated, “We conduct surveys periodically to measure the awareness and satisfaction of individuals with regard to the use of eServices. The results of the surveys are shared with the concerned entities for taking appropriate decisions.”

Information Source: Muscat Daily

Check Also

Face masks out of stock in Muscat pharmacies

Pharmacies in 19 currently sweeping the world.